TERMS & CONDITIONS FOR SALES

 

For all Electronic Goods we sell we will provide 6 months warranty as follows:

-Warranty does not apply to faults caused by user, by inappropriate use of goods, does not cover software faults, data loss, does not cover any physical or mechanical damages. Warranty does not cover consumables (ex. batteries).

-If fault is found to be caused by inappropriate use by customer, customer will be responsible for paying for repair costs ex. re-installation of Operating System, removal of Viruses, external parts (Hard Drive), replacement of cracked / smashed / damaged / shattered screens etc...

-All faulty devices must be immediately stopped from using, and returned to store for warranty services, otherwise it may breach our warranty terms and conditions resulting in loss of warranty.

-We are not responsible for any loss of data caused by damage to device or during repairs, however we will try always to preserve any data which is on device if possible.

 

For up to 30 days we additionally provide warranty as follows:

-If your goods are faulty from non-user fault during 30 days period from the date of purchase you can get an immediate refund in same way as initial payment was done (cash, card refund etc.) or choose to have your device repaired or replaced if possible.

 

For up to 6 months we provide warranty as follows:

-If item is faulty necessary repairs will be carried on with no cost to customer within warranty period.

-If repair is not possible, replacement device will be offered.

-In case when direct replacement is not possible we may offer different device or upgrade. If customer wants to upgrade to device of higher value, additional payment of balance may be required.

-If customer is not happy with offered upgrade, we will offer in store credit in amount of current device value in working condition, which they can use within 30 days in store.

-If any of above conditions are not satisfactory customer have right to get a full refund.

By buying any device or accessories from our store customer is agreeing to above Terms & Conditions.

 

TERMS & CONDITIONS FOR REPAIR SERVICES

For all repairs (exempt liquid damaged devices) carried out we will provide 2 months warranty as follows:

-Warranty does not apply to faults caused by user, by inappropriate use of goods, does not cover software faults, data loss, does not cover any physical or mechanical damages caused by customer.

-Liquid damaged devices are exempt from warranty.

-Warranty only applies to parts which were replaced and labour.

-If after repair customer notices any problems with device or missing parts ex. screws, customer needs to stop using the device immediately and return device as soon as possible to store for check and eventual repair, otherwise it may breach our warranty terms and conditions resulting in loss of warranty.

-If fault is found to be caused by inappropriate use by customer, customer will be responsible for paying for repair costs ex. re-installation of Operating System, removal of Viruses, replacement of cracked / smashed / damaged / shattered screens etc...

-All faulty devices must be immediately stopped from using, and returned to store for warranty services, otherwise it may breach our warranty terms and conditions resulting in loss of warranty.

-We are not responsible for any loss of data caused by damage to device or during repairs, however we will try always to preserve any data which is on device if possible. Customers are advised and strongly recommended to keep their devices backup on regular basis and creating such backup is recommended before bringing device for repair services if device is in enough working condition allowing to do that.

-In certain situations customer may be asked for device PIN, password or screen unlock pattern so full access to device functionalities may be gained - this is strictly for repair and testing purposes. We assure and promise that no private data will be shared, accessed or changed during repair or when device is within store premises.

-If there is a need to transfer data from device to device we may need customer login and password to carry this service. It's recommended to customer that after such service is done, customer should change their password to access their account. This is for their own safety and privacy and to protect us from having alleged access to such data after repair.

-Parts used for repairs may not be of a genuine manufacturer origin and they might be supplied by 3rd party supplier not related to manufacturer. They might offer slightly different colour or material from which they are manufactured. Customers are more than welcome to check and inspect quality of the part used for repair, before agreeing to order repair service.

-In particular screens may be made from a different glass - not so called gorilla or hardened glass. However we promise that they are of working order, and your device will gain same functionalities as with original genuine part, they might have slightly different durability - in relation to the physical impact they can resist (not crack). Picture displayed by all of our displays is of the same quality and resolution as original genuine parts. Most of the screens have original manufacturers LCD/LED displays which were reconditioned (old glass removed and replaced by a new one in industrial conditions). That itself guarantees good quality of picture same as on genuine parts.

By ordering service repair customer is agreeing to above Terms & Conditions of Repairs.

 

PRIVACY POLICY

-All information collected from customers during purchasing or using our repairing service will be used strictly and solely for this purpose.

-No private information will be shared or sold in any form.

-We may store customer details like Full Name, Address, Telephone Number, Device Name and Serial/IMEI number to provide warranty service or to protect ourselves from illegal activities when purchasing devices. When buying devices from customers we will also keep Photocopy of ID and confirmation of address.

 

Digital information will be treated as follows:

-If we buy any electronic device from customer which contains any private information, we will completely wipe, format and remove this information from device prior to reselling.

-If we accept any electronic device for repair we will not share, use, copy or read any data on it. Only exception from this rule is when customer order us to backup or transfer this data to other media for backup purposes.

-We may need to ask customer to provide login, password, PIN or unlock pattern to device to fully test its functionality after repair is done. This is strictly to test device. It's recommended to customer that after such service is done, customer should change their password to access their account. This is for their own safety and privacy and to protect us from having alleged access to such data after repair.